People Data

We can’t succeed without the exceptional people who make our company what it is today. To understand where we have room to improve, we're measuring our progress. We report on this data annually here and in our Equality & Belonging report.

2021 2020 2019 2018 2017 2016 2015 2014 2013

2021

Ethnicity

U.S. Employees Headquarters Officers Store Leadership Store Employees Customer Experience Centers

U.S. Employees

Ethnic Diversity Of All U.S. Employees

45% White, 25% Latinx, 17% Black, 7% Asian, 6% Other
45 % White
25 % Latinx
17 % Black
7 % Asian
6 % Other

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Headquarters

Ethnic Diversity Of All U.S. Headquarters Employees

53% White, 26% Asian, 10% Latinx, 7% Other, 4% Black
53 % White
26 % Asian
10 % Latinx
7 % Other
4 % Black

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Officers

Ethnic Diversity Of U.S. Officers

81% White, 8% Asian, 5% Black, 4% Latinx, 2% Other
81 % White
8 % Asian
5 % Black
4 % Latinx
2 % Other

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Store Leadership

Ethnic Diversity Of U.S. Store Leadership

68% White, 18% Latinx, 9% Black, 3% Asian, 2% Other
68 % White
18 % Latinx
9 % Black
3 % Asian
2 % Other

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Store Employees

Ethnic Diversity Of U.S. Store Employees (Non-Leadership)

45% White, 25% Latinx, 17% Black, 7% Asian, 6% Other
42 % White
27 % Latinx
19 % Black
6 % Asian
6 % Other

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Customer Experience Centers

Ethnic Diversity Of U.S. Customer Experience Centers

45% White, 25% Latinx, 17% Black, 7% Asian, 6% Other
37 % White
26 % Black
22 % Latinx
9 % Asian
6 % Other

"Other" includes: Native American, Native Hawaiian and 2+ Races.
Fiscal Year 2021

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

76% Women
76 % Female

Fiscal Year 2021
Aggregate of International and U.S. data

Leadership

Global Gender Representation

75% Store Leadership
75 % Store Leadership
57% SR. / Manager
57 % SR. / Manager
61% SR. / Director
61 % SR. / Director
58% VP & Above
58 % VP & Above
55% Board of Directors
55 % Board of Directors
24% Technology
24 % Technology
40% Women of Color
40 % Women of Color

Fiscal Year 2021
​Aggregate of International and U.S. data
Women of Color: An aggregate composite of U.S. women including Black, Asian, LatinX, Native American, Native Hawaiian / Pacific Islander, Two or More Races  

New Hires

Gender representation of newly hired employees globally

74% Women
74 % Female

Fiscal Year 2021
​Aggregate of International and U.S. data

External Hire Mix

Gender People of Color Ethnicity

Gender

U.S. New Hires by Gender

75% Women
75 % Women
42% Women of Color
42 % Women of Color

Fiscal Year 2021
Women of Color: An aggregate composite of U.S. women including Black, Asian, LatinX, Native American, Native Hawaiian / Pacific Islander, Two or More Races

People of Color

U.S. New Hires by People of Color

58% People of Color
58 % People of Color

Fiscal Year 2021
People of Color: An aggregate composite of U.S. employees including Black, Asian, LatinX, Native American, Native Hawaiian / Pacific Islander, Two or More Races 
 

Ethnicity

U.S. New Hires by Ethnicity

41% White, 24% Black, 22% Latinx, 7% Other, 6% Asian
41 % White
24 % Black
22 % Latinx
7 % Other
6 % Asian

Fiscal Year 2021

2020

Ethnicity

U.S. Employees Headquarters Distribution and Call Centers Store Leadership Store Employees

U.S. Employees

Ethnic diversity of all U.S. employees

45% White, 26% Latinx, 17% Black, 7% Asian, 5% Other
45 % White
26 % Latinx
17 % Black
7 % Asian
5 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2020

Headquarters

Ethnic diversity of U.S. headquarters employees

54% White, 26% Asian, 10% Latinx, 6% Other, 4% Black
54 % White
26 % Asian
10 % Latinx
6 % Other
4 % Black

"Other" includes: Native American and 2+ Races.
Fiscal Year 2020

Distribution and Call Centers

Ethnic diversity of U.S. distribution and call center employees

44% White, 26% Black, 19% Latinx, 9% Asian, 2% Other
44 % White
26 % Black
19 % Latinx
9 % Asian
2 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2020

Store Leadership

Ethnic diversity of U.S. store leadership

70% White, 17% Latinx, 9% Black, 3% Asian, 1% Other
70 % White
17 % Latinx
9 % Black
3 % Asian
1 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2020

Store Employees

Ethnic diversity of U.S. store employees (non-leadership)

43% White, 27% Latinx, 19% Black, 6% Asian, 5% Other
43 % White
27 % Latinx
19 % Black
6 % Asian
5 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2020

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

76% Women
76 % Female

Fiscal Year 2020

Leadership

Females in Leadership Globally

58% VP & Above
58 % VP & Above
61% SR. / Director
61 % SR. / Director
58% SR. / Manager
58 % SR. / Manager
74% Store Management
74 % Store Management

Fiscal Year 2020

New Hires

Gender representation of newly hired employees globally

74% Women
74 % Female

Fiscal Year 2020

2019

Ethnicity

U.S. Employees Headquarters Distribution and Call Centers Store Leadership Store Employees

U.S. Employees

Ethnic diversity of all U.S. employees

44% White, 25% Hispanic, 18% Black, 7% Asian, 5% Other
44 % White
25 % Hispanic
18 % Black
7 % Asian
5 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2019

Headquarters

Ethnic diversity of U.S. headquarters employees

54% White, 27% Asian, 10% Hispanic, 5% Other, 4% Black
54 % White
27 % Asian
10 % Hispanic
5 % Other
4 % Black

"Other" includes: Native American and 2+ Races.
Fiscal Year 2019

Distribution and Call Centers

Ethnic diversity of U.S. distribution and call center employees

47% White, 23% Black, 19% Hispanic, 9% Asian, 2% Other
47 % White
23 % Black
19 % Hispanic
9 % Asian
2 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2019

Store Leadership

Ethnic diversity of U.S. store leadership

70% White, 17% Hispanic, 9% Black, 3% Asian, 2% Other
70 % White
17 % Hispanic
9 % Black
3 % Asian
2 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2019

Store Employees

Ethnic diversity of U.S. store employees (non-leadership)

42% White, 27% Hispanic, 20% Black, 6% Asian, 5% Other
42 % White
27 % Hispanic
20 % Black
6 % Asian
5 % Other

"Other" includes: Native American and 2+ Races.
Fiscal Year 2019

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

76% Women
76 % Female

Fiscal Year 2019

Leadership

Females in Leadership Globally

58% VP & Above
58 % VP & Above
62% SR. / Director
62 % SR. / Director
58% SR. / Manager
58 % SR. / Manager
72% Store Management
72 % Store Management

Fiscal Year 2019

New Hires

Gender representation of newly hired employees globally

75% Women
75 % Female

Fiscal Year 2019

2018

Ethnicity

Overall Diversity New Hires

Overall

Overall diversity of U.S. employees

55% Minorities
55 % Minorities

Diversity

Ethnic diversity of U.S. employees

45% White, 24% Hispanic, 19% Black, 7% Asian, 5% Other
45 % White
24 % Hispanic
19 % Black
7 % Asian
5 % Other

New Hires

Diversity of newly hired U.S. employees

59% Minorities
59 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

76% Women
76 % Female

Leadership

Females in Leadership Globally

54% VP & Above
54 % VP & Above
62% SR. / Director
62 % SR. / Director
59% SR. / Manager
59 % SR. / Manager
70% Store Management
70 % Store Management

New Hires

Gender representation of newly hired employees globally

74% Female
74 % Female

2017

Ethnicity

Overall Diversity New Hires

Overall

Overall diversity of U.S. employees

54% Minorities
54 % Minorities

Diversity

Ethnic diversity of U.S. employees

47% White, 22% Hispanic, 20% Black, 7% Asian, 5% Other
47 % White
22 % Hispanic
20 % Black
7 % Asian
5 % Other

New Hires

Diversity of newly hired U.S. employees

58% Minorities
58 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

76% Female
76 % Female

Leadership

Females in Leadership Globally

50% VP & Above
50 % VP & Above
61% SR. / Director
61 % SR. / Director
61% SR. / Manager
61 % SR. / Manager
68% Store Management
68 % Store Management

New Hires

Gender representation of newly hired employees globally

74% Female
74 % Female

2016

Ethnicity

Overall Diversity New Hires

Overall

Overall diversity of U.S. employees

52% Minorities
52 % Minorities

Diversity

Ethnic diversity of U.S. employees

48% White, 21% Hispanic, 19% Black, 7% Asian, 5% Other
48 % White
21 % Hispanic
19 % Black
7 % Asian
5 % Other

New Hires

Diversity of newly hired U.S. employees

56% Minorities
56 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

75% Female
75 % Female

Leadership

Females in Leadership Globally

51% VP & Above
51 % VP & Above
61% SR. / Director
61 % SR. / Director
61% SR. / Manager
61 % SR. / Manager
68% Store Management
68 % Store Management

New Hires

Gender representation of newly hired employees globally

74% Female
74 % Female

2015

Ethnicity

Overall Diversity New Hires

Overall

Overall diversity of U.S. employees

50% Minorities
50 % Minorities

Diversity

Ethnic diversity of U.S. employees

50% White, 20% Hispanic, 19% Black, 7% Asian, 4% Other
50 % White
20 % Hispanic
19 % Black
7 % Asian
4 % Other

New Hires

Diversity of newly hired U.S. employees

54% Minorities
54 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall gender representation of employees globally

74% Female
74 % Female

Leadership

Females in Leadership Globally

49% VP & Above
49 % VP & Above
59% SR. / Director
59 % SR. / Director
60% SR. / Manager
60 % SR. / Manager
69% Store Management
69 % Store Management

New Hires

Gender representation of newly hired employees globally

73% Female
73 % Female

2014

Ethnicity

Overall Diversity New Hires

Overall

Overall Diversity of U.S. Employees

49% Minorities
49 % Minorities

Diversity

Ethnic diversity of U.S. employees

51% White, 20% Hispanic, 19% Black, 6% Asian, 4% Other
51 % White
20 % Hispanic
19 % Black
6 % Asian
4 % Other

New Hires

Diversity of newly hired U.S. employees

51% Minorities
51 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall Gender Representation Of Employees Globally

74% Female
74 % Female

Leadership

Females in Leadership Globally

46% VP & Above
46 % VP & Above
59% SR. / Director
59 % SR. / Director
60% SR. / Manager
60 % SR. / Manager
68% Store Management
68 % Store Management

New Hires

Gender representation of newly hired employees globally

72% Female
72 % Female

2013

Ethnicity

Overall Diversity New Hires

Overall

Overall diversity of U.S. employees

47% Minorities
47 % Minorities

Diversity

Ethnic diversity of U.S. employees

53% White, 19% Black, 18% Hispanic, 6% Asian, 4% Other
53 % White
19 % Black
18 % Hispanic
6 % Asian
4 % Other

New Hires

Diversity of newly hired U.S. employees

49% Minorities
49 % Minorities

U.S. full-time and part-time, non-seasonal employees. Data on ethnic diversity not available outside the U.S.

Gender

Overall Leadership New Hires

Overall

Overall Gender Representation Of Employees Globally

73% Female
73 % Female

Leadership

Females in Leadership Globally

49% VP & Above
49 % VP & Above
59% SR. / Director
59 % SR. / Director
61% SR. / Manager
61 % SR. / Manager
69% Store Management
69 % Store Management

New Hires

Gender representation of newly hired employees globally

70% Female
70 % Female